Cancellations Policy

OPENTEL CANCELLATION PROCESS

Opentel has a calendar month cancellation notice policy.

FIBRE INSTALLATION and ACTIVATION FEES

If you cancel within the first 12 months of activating your service, a R1999 cancellation penalty will apply. This is because you signed up for Free installation, Free Connection, Free Activation and a Free-to-Use Router, these costs were subsidised by Opentel to get you connected. 

FREE-TO-USE ROUTER

If you cancel your service, you will be billed for your router, or you may return it to us in its original condition and packaging. You will have 20 days from the time your service is deactivated to return the router to our offices. 

If we do not receive your router back from you within the 20-day router-return period, you will be billed, and it will become your own. 

No router returns will be accepted after 20 days have elapsed from the time that your account was deactivated. 

All courier costs involved in returning the router are for your own account. 

You will be charged R799 for the router.

PLACING A CANCELLATION

You can place your notice of cancellation via email to cancellations@opentel.co.za or by contacting our Accounts department on 010 476 9100.

Our cancellations team will assess your cancellation and contact you with the relevant penalties due to Opentel.

SUSPENDED SERVICES

If your service has been suspended due to non-payment you will have 30 days to make payment and restore your service. 

If you do not settle your account within 30 days, Opentel will cancel your service, and this will be seen as a standard cancellation and all of the above rules will apply. 

REACTIVATING YOUR SERVICES

If you wish to reactivate your service after cancellation you will be liable for all reconnection fees and administration fees involved. 

ROUTER RETURN ADDRESSES

Your router can be returned to the below address, please use your NAME & ACCOUNT CODE as a reference:

Opentel

Richards Park

35 Richards Drive

Halfway House

Midrand

1684