Terms and Conditions

FIBRE TO THE HOME General Terms & Conditions (Unless specified)

1. Required documents are Copy of ID, Proof of Address and Signed Order Form
2. Month to Month Contracts
3. Subject to coverage check
4. 30 days cancellation
5. Lead time 10-25 days
6. Mean Time to Repair (MTTR) 120hrs
7. Fair usage policy applies
8. FREE INSTALLATION, CONNECTION, ACTIVATION & FREE TO USE ROUTER/ONT VALUED AT R4999
9. For Zoom Fibre, Frogfoot Air, Openserve Webconnect, the ONT has WiFi, No router is required
10. Router Delivery FEE R199
11. CANCELLATION PENALTY IN THE FIRST 12 MONTHS IS R1999